Q: How do I change the lights in my SunTouch?
A: To change the lamp(s) in the SunTouch, you first have to remove the four screws found on the back of the unit. This will allow you to remove the front panel of the light unit. Then, to remove the lamps, twist them 90? and pull them forward. Do the opposite to install the new lamp.
Q: Am I supposed to look directly at the light?
A: You aren’t supposed to look directly at the light. It needs to be set in your peripheral vision, with the light washing your face. The important part is that the light gets to your eyes. You need to be in a position that your face is within the beam of light coming from your light box, but it is not necessary (or recommended) that you stare directly at the light box.
Q: What happens if I miss a treatment?
A: If you miss a treatment every once in a while, then you will be fine. Try not to miss more than one or two days in a row. If you skip treatments on a regular basis, then it may take longer for your treatment to be effective.
Q: I am on a light sensitive (photosensitizing) medication, is it okay for me to use the light?
A: Although the goLITE does not produce the wavelengths that photosensitizing medications react to, we recommend that you avoid using any light therapy, and avoid direct sunlight until not using photosensitizing medication.
Q: There are times in the middle of the day when I lack energy or feel tired. What can I do?
A: You can do what we call a “boost”. During the day, when you start to feel down or tired you can use your light for 8-10 minutes to get an energy boost. When you do this, make sure you use the light 1-2 feet further away from you than you do for your regular treatment. With the light being this far away, it isn’t strong enough to shift your body clock, but it will suppress Melatonin production and increase Serotonin production, which will give you more energy. You can do this process every 3-4 hours through out the day, as needed. But, don’t use the light 3 hours before you plan on going to bed, otherwise it will keep you awake.
Q: What do I do if I sleep in on the weekends?
A: If you sleep in for an hour, then just use your light as usual. If you sleep in for about two hours, then you will want to use your light for a little bit longer than your normal session. If you sleep in longer than two hours, then you can skip the treatment for that day. It is okay if you miss a treatment here and there, but I wouldn’t miss more than one or two days in a row.
Q: Will my insurance company pay for the light?
A: We don’t deal directly with insurance companies. You would have to purchase the light and then put a claim in to your insurance company. About 70% of insurance companies will cover the light. You may want to contact them before your purchase to see if they will cover it. Please contact us if you need additional information to give to your insurance company.
You will also want to get a prescription from your doctor.
Q: What is your warranty?
A: We have a 2 year warranty on our light units.
Q: What is your Return Policy?
A: We have a 30-day return policy. You should notice a significant difference in your body clock within 3-4 weeks of using it, thus you will know whether or not you want to keep your light unit. If you wish to return your light please contact us.
Source: Apollo Health